Privacy Policy
We understand that your privacy is as precious as your sleep. This policy explains how we collect, use, store, and protect your personal information. Please read it carefully before using this website.
I. Information We Collect
To complete orders, deliver goods, and provide after-sales service, we may collect the following types of information:
Personally Identifiable Information: Name, email address, shipping address, contact number, payment information (credit card or PayPal, etc.; the payment process is encrypted by a third-party platform, we only obtain the transaction result and do not store the complete card number).
Browsing and Device Information: IP address, browser type, operating system, access time, page views, and click behavior (collected through cookies) to optimize website experience and analyze user preferences.
Communication Records: Inquiries, complaints, and reviews you make when you contact us via online chat, email, or telephone.
Preference Information: Your completed sleep habit survey (such as sleeping posture preferences, cervical spine condition, etc., if applicable) to recommend a more suitable pillow model for you.
II. How We Use Your Information
Order Processing: Order confirmation, shipping notification, logistics tracking, and after-sales service.
Personalized Recommendations: Based on your sleeping posture preferences and browsing history, we recommend pillow products that better match your needs.
Customer Support: Responding to inquiries, processing return and exchange requests, and handling complaints and suggestions.
Marketing Notifications (with your explicit consent only): Sending information on promotional activities, sleep knowledge, or coupons. You can withdraw your consent at any time via the "unsubscribe" link at the bottom of the email.
Website Optimization: Analyzing user behavior to improve page design and the shopping process.
Legal Compliance: Fulfilling legal obligations, such as tax filing, anti-fraud audits, and providing information as required by legal authorities.
III. How We Protect Your Information
We use SSL/TLS encrypted transmission technology to ensure the security of your data during transmission.
We strictly control the access rights of our internal employees to your personal information, authorizing only necessary personnel (such as customer service and order processing staff) to access relevant information in the performance of their duties.
We regularly review our data security measures, but please understand that no internet transmission method can guarantee 100% absolute security.
IV. How We Share Your Information
We will not sell, rent, or otherwise disclose your personal information to third parties, except in the following circumstances:
Logistics Carriers: To complete delivery, we need to provide your name, address, and contact number to our partner courier companies (such as UPS, FedEx, and USPS).
Payment Service Providers: To complete transactions, we need to submit payment information to our partner payment gateways (such as Stripe and PayPal).
Legal Requirements: We will cooperate in accordance with the law when required by laws, regulations, or judicial or governmental authorities.
Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the assets, and we will notify you in advance.
V. Cookies and Tracking Technology
We use cookies to remember your shopping cart contents, login status, and preferences to improve your browsing experience.
You can disable cookies in your browser settings, but this may cause some website functions to malfunction.
VI. Your Rights (Applicable to California and Some Other States)
Under the California Consumer Privacy Act (CCPA) and other relevant laws, you have the following rights:
Right to Know: To know what personal information we collect about you and for what purposes.
Right to Erasure: To request the erasure of your personal information that we have collected (except for legally required retention information).
Right to Refuse to Sell: We will not sell your personal information.
Right to Non-Discrimination: Exercising the above rights will not result in you being treated differently in terms of price or service. To exercise your rights, please contact us through the contact information on the website.
VII. Children's Privacy Protection
This website and services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under the age of 13.
VIII. Terms Updates
We reserve the right to update this Privacy Policy at any time. The updated terms will be posted on this page and will indicate the effective date. We will notify you of significant changes through website announcements or emails.